Legal Terms

Terms & Conditions

The terms that apply when you use the AM Voyage website, request a quotation or proceed with a travel booking.

AM VOYAGE, MUMBAI

Terms & Conditions

All Travel Services – Flights, Hotels, Holidays, Visa, Forex, Travel Insurance, Bus, Car & Passport Assistance

1. About Us

AM VOYAGE, Mumbai, is a travel intermediary that facilitates travel and accommodation bookings on behalf of its clients. We act as an intermediary between you (the Client) and hotels, travel service providers, and other tourism-related partners to coordinate and facilitate your travel arrangements.

2. Bookings & Payments

  1. Domestic/International Flights: 100% payment is required before ticketing.
  2. Hotels/Holidays: 50% advance is required to confirm the booking. Balance payment is due 15 days before travel for domestic packages and 21 days before travel for international packages.
  3. Bus/Car/Forex/Insurance: 100% advance payment is required.
  4. Airfares and hotel rates are dynamic and subject to change until the booking is confirmed and payment is received as applicable.
  5. Payments may be made via Cash, UPI, Bank Transfer or Credit Card. Credit card payments may attract an additional charge of 2% or more, depending on the applicable bank/card charges.

3. Pricing, Taxes & Surcharges

  1. GST is applicable as per Government of India regulations, including 5% on Economy Flights, 18% on Business/First/Premium Economy, and 18% GST on applicable Service Fees, Convenience Fees, Visa Assistance and Tour Management Charges.
  2. YQ/YR is the carrier/fuel surcharge component of airfare and is payable as part of the ticket fare.
  3. OKTB (OK To Board) charges are extra where required for Gulf countries. OKTB may be mandatory for ECR passport and employment visa holders. Boarding may be denied if the required OKTB process is not completed.
  4. Any increase in airline taxes, fuel surcharge or government levy before ticketing/confirmation shall be borne by the Client.

4. Cancellation & Refunds

  1. Flights: As per airline rules+ am voyage handling fee per person per sector. Service fee,convenience fee + gst non refundable
  2. Hotels/Packages: 30+ days before travel – 30% retention; 15–30 days before travel – 60% retention; less than 15 days before travel – 100% retention/no refund. Peak-season bookings (including Diwali, Christmas and New Year) are 100% non-refundable.
  3. Refunds will be processed within 7–15 working days after the applicable refund is received from the airline, hotel or other service provider, subject to banking/payment-processing timelines.
  4. No-Show: No refund will be provided.
  5. Date Change/Name Correction: Airline/hotel penalty, fare difference and applicable AM VOYAGE handling fee shall be payable by the Client.
  6. Bus Tickets: Cancellation and refund are subject to the applicable private operator's policy.

5. Documents, Visa & Immigration

  1. The Client must carry a valid passport with at least 6 months' validity beyond the return date, applicable visa, travel insurance, Yellow Fever/Vaccination certificate and any other documents required by the destination country, airline or authorities.
  2. Visa Assistance: AM VOYAGE only assists with application and documentation. Visa grant, rejection and processing time are solely at the discretion of the concerned Embassy/Consulate/Immigration authority. Visa fees, VFS charges and AM VOYAGE service fees are non-refundable in any case.
  3. Immigration clearance at the airport is solely at the discretion of the immigration officer/competent authority. AM VOYAGE shall not be liable for deportation, denied boarding or denied entry arising from a decision of the relevant authorities.
  4. Forex: Foreign exchange rates are subject to market fluctuations. PAN card and other documents are mandatory as required under applicable RBI rules and regulations.

6. Client Responsibility

  1. The passenger name must exactly match the Passport for international travel and the applicable Government ID for domestic travel. Any spelling error reported after 2 hours of booking may attract correction/reissue charges.
  2. Web check-in, seat selection and meals are provided as complimentary assistance wherever applicable; final seat/meal allocation remains at the airline's discretion and may be subject to airline availability or charges.
  3. Baggage: Baggage allowance is as per the applicable airline policy. Excess baggage charges shall be paid directly at the airport or to the airline, as applicable.

7. Liability

  1. AM VOYAGE is not liable for flight delays, cancellations, hotel overbooking, loss of baggage, accident, injury or any deficiency, omission or failure by third-party service providers, except to the extent required under applicable law.
  2. AM VOYAGE is not responsible for Force Majeure events, including natural calamity, pandemic, war, strike, government restrictions or lockdown, or other events beyond its reasonable control.
  3. Travel Insurance is strongly recommended for all travel.

8. Acceptance & Jurisdiction

By making payment via Cash, UPI or online payment, or by confirming a booking verbally or through WhatsApp/Email, the Client confirms acceptance of these Terms & Conditions.

All disputes shall be subject to the jurisdiction of Mumbai, Maharashtra only, subject to applicable law.

AM VOYAGE  Assured Memories, Always